Delivery & Returns

At KleanSource, we aim to provide a smooth and transparent shopping experience. If you need to return or exchange an item, please review the policy below carefully.

How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer service team and provide your order number and purchase date. Returns and exchange are allowed within 14 days from receiving the product. If you change your mind, we will just take it back as long as its in the original condition you received the product in.

Processing Time
  • Cairo & Giza: 5–7 working days from the pickup date (including quality inspection).
  • Other Governorates: 5–7 working days from the pickup date (including quality inspection).
Pickup
  • Your item will be collected within 48 hours of submitting your return or exchange request.
Product Condition
  • Items must be returned in their original condition, unused, unopened, and with all original packaging.
  • If the product is returned in any condition other than its original state, it will be sent back to you and no refund or exchange will be issued.
Delivery Fees
  • Original delivery fees and return shipping fees are non-refundable.
  • Any applicable delivery or return shipping costs will be deducted from the refund amount.
Refund Options

Refunds are processed based on the original payment method used at checkout.

1️⃣ Cash on Delivery (COD)

  • For orders paid via Cash on Delivery, the refund amount will be credited to your KleanSource Wallet as store credit.
  • This balance can be used for any future purchases on the website.

2️⃣ Installment & Payment Gateways
(ValU, Souhoola, Premium, Contact, Halan, Seven, AMAN, Tru)

  • Refunds are processed within 48 business hours.
  • Refunds will be reflected in your account within 3–5 business days, depending on the provider.

3️⃣ Bank Card or Bank Account Payments

  • Refunds are processed within 48 business hours.
  • Refunds will be reflected in your account within 3–14 working days, subject to your bank’s policies.
  • Refunds due to reasons not impacting product quality or delivery concerns are subject to 2% Credit admin fees. 
  • Option to receive refund on account with no fee's.
Exchange Policy
  • Exchanges are available for the same product model only, subject to availability.

To request an exchange:

  • Please contact our customer support team for assistance.
  • Call(+20)12311171504 or WhatsApp the same number
  • Email Us at Cservice@klean-source.com

Exchange Processing Time:

  • Cairo & Giza: 5–7 working days from the pickup date.
  • Other Governorates: 7–10 working days from the pickup date.

The exchange process begins once the original item is collected and successfully passes the quality inspection.

Note: Products sold on KleanSource are for general wellness and personal care. They are not intended to diagnose, treat, cure, or prevent any disease. Customers should consult a healthcare professional before use, especially for supplements and skincare products.