Shipping policy
At KleanSource, we aim to deliver your order as quickly and smoothly as possible. Below you will find all the details about our shipping process, including delivery times, costs, and tracking. If you have any questions, feel free to contact us; we are here to help.
1. Where We Ship:
We currently ship to Egypt.
2. Handling Time:
Orders are processed within 5–7 working days. If you place an order after 12:00 PM (GMT+02:00) Eastern European Standard Time (Cairo), we will process it on the next business day.
3. Shipping Rates & Delivery Times:
| Shipping Zone | Shipping Fees (EGP) | Delivery time (Business days) |
|---|---|---|
| Cairo & Giza ( same day ) | Before 12 PM, orders above 3000 EGP 90 fees under 3000 EGP 140 EGP fees | Same day ( except Friday ) |
| Cairo & Giza | Free for orders above 3000 EGP,Under 3000 EGP= 75EGP fees | 1 to 2 business days |
| Alex | Free for orders above 3000 EGP,Under 3000 EGP=75EGP fees | 1 to 2 business days |
| Delta | Free for orders above 3000 EGP,Under 3000 EGP=75EGP fees | 1 to 2 business days |
| Canal | Free for orders above 3000 EGP,Under 3000 EGP=89EGP fees | 2 to 3 business days |
| Upper Egypt, Red Sea, North Coast and Marsa Matrouh | Free for orders above 3000 EGP,Under 3000 EGP=89EGP fees | 4 to 5 business days |
4. Shipping Carriers:
Your order will be delivered safely and efficiently through SMSA & Aramex
5. Tracking Your Order:
Once your order ships, we’ll email you a tracking number along with a link so you can follow your package online.
6. Contact Us:
If you have any questions about your shipping or order, just reach out to us at cservice@klean-source.com. We usually get back to you within 24 business hours. Our support team is available Saturday to Thursday: 9 AM–10 PM, to help you out.
